MEMBER PROTECTION SERVICES

MEMBER PROTECTION SERVICES

Member Transaction Protection

At JC Credit Union, the safety and security of your funds is our highest priority. We understand that financial fraud, unauthorized transactions, and unexpected losses can happen — even to the most careful members. That is why we offer a comprehensive Member Transaction Protection Program designed to safeguard your money and give you peace of mind.

When you bank with JC Credit Union, you are never alone. If money is ever lost through an unauthorized transaction, a payment error, or a fraudulent activity on your account, we stand ready to help you recover it.

What Is Covered

Headline:
Protection That Covers What Matters

Our Member Transaction Protection Program covers losses arising from:

• Unauthorized Debit Card Transactions: If your card is lost, stolen, or used without your permission.
• Fraudulent Electronic Transfers: Unauthorized ACH, wire transfers, or online banking transactions.
• Payment Processing Errors: Amounts incorrectly debited from your account by a merchant or processor.
• Identity Theft-Related Losses: Funds taken as a result of identity theft or account takeover.
• Check Fraud: Forged, altered, or counterfeit checks drawn on your account.
• Phishing and Scam Protection: Certain losses resulting from verified scam or social engineering attacks, subject to review.

Coverage Limits

Headline:
How Much Coverage Do You Have?

Higher coverage limits are available for qualifying members upon request.

How to File a Claim

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What to Do If You Experience a Loss

If you believe money has been lost or stolen from your account, follow these steps immediately:

Step 1: Report the Incident
Contact us within 24 hours of discovering the loss. Call our Member Protection Hotline or visit any branch. The faster you report, the faster we can act.

Step 2: File a Formal Claim
Complete our Member Transaction Protection Claim Form, available online or at any branch. Provide a detailed description of the transaction(s) in question and any supporting documentation.

Step 3: Investigation & Resolution
Our fraud investigation team will review your claim promptly. Most claims are resolved within 10 business days. During the investigation, provisional credit may be issued to your account so you are not left without funds.

Step 4: Recovery & Reimbursement
Upon verification of the loss, funds will be permanently restored to your account. We handle the recovery process with the responsible parties so you do not have to fight alone.

Prevention Tips

Headline:
Protect Yourself from Financial Fraud

• Monitor your accounts regularly through our online and mobile banking platform.
• Set up real-time transaction alerts so you know the moment a transaction occurs.
• Never share your PIN, password, or one-time verification codes with anyone.
• Shred sensitive documents before discarding them.
• Use strong, unique passwords for your online banking account.
• Review your credit report annually for unauthorized accounts or activity.
• Be cautious of unsolicited calls, emails, or texts requesting personal or financial information.
• Notify us immediately if your card or account information is lost or compromised.