3153 Foley Street
Miami, FL 33176
At JC Credit Union, we understand how important financial security is to every member. If a member loses money through an unauthorized, mistaken, or suspicious transaction, JC Credit Union may provide support through our member protection review process.
Our goal is to help members feel safe when using their accounts and to provide assistance when financial issues occur.
JC Credit Union may assist members in cases involving:
Members should contact JC Credit Union immediately after noticing a suspicious or incorrect transaction.
Our team will review the reported transaction, account activity, and available supporting documents.
JC Credit Union may investigate the matter internally and may work with payment processors, financial partners, law enforcement, or other relevant parties where necessary.
Depending on the case, JC Credit Union may provide temporary credit, reimbursement, correction, or another appropriate resolution.
We will guide members through the next steps and provide updates where possible.
To qualify for protection, members should:
Transaction protection and reimbursement are subject to investigation, eligibility, account terms, applicable laws, and JC Credit Union policies. Not every loss may qualify for reimbursement. JC Credit Union reserves the right to review each claim individually before making a decision.
We are committed to helping members protect their money and recover from eligible financial losses whenever possible.
